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NDIS made simpleYour plain-English guide to the NDIS
Whether you're new to the NDIS or ready to choose a provider, here's what you need to know — without the jargon.
How the NDIS works
Check if you're eligible
Generally you need to be aged under 65 when you apply, live in Australia as a citizen, permanent resident or Protected Special Category Visa holder, and have a disability that is likely to be permanent and affects your everyday life. Younger children may get early support through the early childhood approach.
Apply to the NDIA
Make an access request by calling the NDIA on 1800 800 110 or through a local area coordinator. You'll usually provide evidence of your disability from your doctor or specialist.
Get your plan
If you're approved, you'll talk about your goals and needs, and the NDIA will create your plan with funding for reasonable and necessary supports.
Choose your providers
You choose who supports you. This is where we come in — we'll explain how your funding can be used and set up a clear service agreement.
Use and review your plan
Your supports start, and your plan is reviewed over time. We help you track progress toward your goals and prepare for reviews.
Three ways your plan can be managed
We're a registered NDIS provider, so we can support you with any of these options.
NDIA managed
The NDIA manages your funds and pays providers directly. You can only use NDIS-registered providers — like Melbcarlton.
Plan managed
A plan manager pays your invoices and tracks your budget. You can use registered and unregistered providers.
Self managed
You manage your own funding and pay providers, then claim from the NDIS. The most flexibility, with more paperwork.
Questions to ask any NDIS provider
Use this checklist when comparing providers — including us.
- Are you registered with the NDIS Quality and Safeguards Commission?
- Do your workers have NDIS Worker Screening Checks?
- Can I meet and choose my support worker?
- What happens if my regular worker is sick?
- Are your prices within the NDIS price limits?
- How do I give feedback or make a complaint?
Our answers: yes, yes, yes.
We're registered, our workers are screened and trained, you choose your worker, we have back-up plans, we follow the NDIS Pricing Arrangements, and we welcome your feedback.
Book a free consultationFrequently asked questions
What does "registered NDIS provider" mean?
Registered providers have been approved by the NDIS Quality and Safeguards Commission and must meet the NDIS Practice Standards and Code of Conduct. Only registered providers can support NDIA-managed participants. You can check our registration on the NDIS Commission provider register.
How much do your services cost?
Services are paid from your NDIS plan. We charge in line with the NDIS Pricing Arrangements and Price Limits. Before support begins we'll give you a service agreement showing what you'll be charged, so there are no surprises.
How quickly can support start?
It depends on the support you need and your location. Call us and we'll give you our current availability. Once your service agreement is in place we work to start as soon as possible.
Can I choose my support worker?
Yes. We match you based on your needs, interests, language and personality. You can ask to meet workers first and request a change at any time.
What if I need to cancel a shift?
Just let us know as early as possible. Our cancellation terms follow the NDIS rules and are explained clearly in your service agreement.
Do you support people from culturally diverse backgrounds?
Absolutely. We aim to match you with workers who understand your culture and language. Free interpreters are available through TIS National on 131 450.
Can my support coordinator or plan manager refer me?
Yes — they can use our online referral form or call us directly.
Do I have to sign a long contract?
No lock-in contracts. Your service agreement explains how to make changes or end the agreement with notice.
What if I'm not happy with my support?
Please tell us — we want to fix it. See our feedback and complaints page. You can also contact the NDIS Commission on 1800 035 544.
Ready to talk about your support?
A free, no-pressure chat with our team. We'll explain your options and how your NDIS plan can be used.